NL-KVK-27378529-PKB23AM01 Netherlands Enterprise Agency In 2022, the Netherlands Enterprise Agency (RVO) and the Netherlands embassy in Yerevan, Armenia, started a project in the ICT sector (PST21AM01), consisting of a research and information dissemination phase (phase 1) and a local capacity building phase (phase 2).This project will be the implementation of the second phase, with the aim to strengthen the digitalisation of the private sector in Armenia, by enhancing e-commerce skills (a.o. e-commerce business models/platforms, regulatory considerations, digital payment modalities, security recommendations and website design strategies) amongst small-, and medium-sized enterprises (SME’s) from multiple sectors.These investments in skills and training are positively associated with the adoption of digital technologies and contributes to the realisation of the digital economy of Armenia. Globally Cool B.V. Netherlands Enterprise Agency Netherlands Enterprise Agency 40.1777112 44.5126233 94652 -5459.4 94652 Globally Cool B.V. 37860.8 Globally Cool B.V. 37760.8 Globally Cool B.V. -5459.4 Globally Cool B.V. 13571 Globally Cool B.V. 94652 -5459.4 Business development, by investment or trade of local or Dutch companies with(in) low and middle income countries At the inception of the project, we selected SMEs with a maximum size of 50 employees. To measure the number of potential jobs supported, we conducted an evaluation among 20 SMEs at the end of the program. This showed that two respondents (10%) hired new employees during the e-commerce program and together they are employing three new co-workers. 14 SMEs (70%) are intended to create job opportunities in the near future. Business development, by investment or trade of local or Dutch companies with(in) low and middle income countries During the program, we have trained 26 SME entrepreneurs and employees. Please Business development, by investment or trade of local or Dutch companies with(in) low and middle income countries To define the next steps for their e-commerce activities, based on the gained knowledge, tools and skills, 20 participants have made individual action plans. Economic diplomacy The project was a follow-up and the implementation of the executed study PST21AM01.